 
Our Service Guarantees
30 day Money Back Guarantee + 99.9% Uptime Guarantee
The Ideal Hosting Experience
Since our inception, we have been creating the ideal hosting experience, and platform with one common goal - to maintain a reliable service. Based on our historical uptime, we are proud to guarantee that our uptime will never drop below 99.9%*. A guarantee based on reality, who would have thought? !
Service Quality Guarantee
We guarantee that we'll provide quality service. Specifically:
- 99.9% Uptime Guarantee*
- Real People -- We offer a lot of support options. But, in the end, you may still need to talk to a real person. We guarantee that you will be able to reach us and speak with a real human being, someone who speaks English and can answer your questions, fix your problems and help you resolve your issues.
- 24/7 Phone & Email Support -- And when you do contact us, we'll answer your e-mail quickly (e-mail response times generally are under 20 minutes) and pickup the phone quickly (our average hold time is under five minutes.)
- Our Status Blog is updated in real time so you'll see if and when a server is down, including why and how long before service is restored.
- Your satisfaction, or your money back if cancelled within the money back guarantee period.
30-day Money Back Guarantee and Refund Policy
In addition to the uptime guarantee policy, midPhase maintains a no-questions asked money back guarantee on hosting services. We do incur a cost on domains, so all domain registrations are subject to a $21.95 registration fee, but you will own the domain name afterwards. If you decide to cancel within the money back guarantee period of 30 days, you will receive a full refund less any setup fees, and domain registration or transfer costs.
Please see our Terms of Service for specific details. To cancel your account at any time, please visit cancel.midphase.com.
* If midPhase fails to provide 99.9% uptime, you will receive a credit of one month. For full guarantee details please see our Terms of Service agreement.
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