Why Us?
We've won many awards!
midPhase has been recognized by dozens of industry review organizations and consumer watchdogs. From the BBB to Web Host Magazine's highly regarded Editor's Choice Award, midPhase has them all.
We're especially proud of winning multiple awards from the same providers. It takes a LOT to be an Editor's Choice Hosting Company. It takes a LOT MORE to be the Editor's Choice not once, but twice! We've done it time and time again. Here are a few of our awards!
We're always here!
It's 3AM. Do you know where your support is?
What this means as a customer is that you are guaranteed technical support anytime of the day (or night), and you can rest assured that if your web server has issues at 3AM, our system administrators are already on it.
And, we never leave...
Additionally, midPhase hosts websites for customers for in nearly every country, so we also maintain 24/7 telephone, and email support, giving you answers to your questions at all times.
Our Guarantees
The Ideal Hosting Experience
Since our inception, we have been creating the ideal hosting experience, and platform with one common goal - to maintain a reliable service. Based on our historical uptime, we are proud to guarantee that our uptime will never drop below 99.9%*. A guarantee based on reality, who would have thought? !
Service Quality Guarantee
We guarantee that we'll provide quality service. Specifically:
- 99.9% Uptime Guarantee
- Real People -- We offer a lot of support options. But, in the end, you may still need to talk to a real person. We guarantee that you will be able to reach us and speak with a real human being, someone who speaks English and can answer your questions, fix your problems and help you resolve your issues.
- 24/7 Phone & Email Support -- And when you do contact us, we'll answer your e-mail quickly (e-mail response times generally are under 20 minutes) and pickup the phone quickly (our average hold time is under five minutes.)
- Our Status Blog is updated in real time so you'll see if and when a server is down, including why and how long before service is restored.
- Your satisfaction, or your money back if cancelled within the money back guarantee period.
Our Customers LOVE Us!
"I've had many experiences with different hosting companies and midPhase has the best customer service ever! They always will strive for 100% customer satisfaction and they have mine."
- Eric Kyle Gilbert @ erickylegilbert.com
"I just wanted to take a moment to reach out to you and let you know how impressed I am with Midphase customer service. I deal with a lot of vendors and reps on a consistent basis and I have to say that Midphase's tech support and sales support is always outstanding.
I don't think I've ever written a company before to say that. This is a first.
Thank you for the great support you guys provide."
Jay Donaldson @ jaydonaldson.com
